The telecommunications industry is always in a state of flux due to rapid changes in technology driving its products. Moreover, privatization, deregulation, competition, and the mounting increase in services delivered through the mobile platform makes it even more dynamic in today's world.
In such a dynamic scenario, there is always a large influx and turnover of employees. To make sure that the staff are apprised of changing technology, new product offerings and service parameters, training is highly sought after by companies in this industry.
Infonative has extensive experience creating training for the telecommunication industry. We take pride in creating product training that coincide with the latest advancements in technology. For better retention on product and service knowledge, we have quick reference guides that sales staff can use for just-in-time need. Not only that, we also create other related training for the telecommunications industry such as:
• Technical Training
• Customer Service Training
• Regulatory Compliance Training
• Product Training
We at Infonative focus on the following critical aspects for the success of our product training
As it is the primary introduction to the product for any staff, we believe that it should be highly engaging, interactive and visually very appealing for higher retention
By simplifying the language for better comprehension and ensuring there is no ambiguity with the new product so that they can answer questions with ease from the well-informed customer
Helping sales staff get the required product knowledge and skills in the shortest possible time
For quick reference and easy accessibility
For field staff who are always on the move
For fast-paced, interesting and instant content delivery
For increased engagement and motivation
To cater to a wider, geographically dispersed workforce that interacts with their respective customer in regional dialect