The Banking, Financial Services and Insurance industry is shifting gears and witnessing an increasing advent of technology driving its products and services as they become more cost effective and customer friendly. Moreover, privatization, deregulation, competition, and the mounting increase in services delivered makes it even more imperative to have a formal training in place.
One of the main challenges faced in this industry is the lack of employable manpower equipped both with domain knowledge and soft skills for working effectively in a multifunctional set up. In order to ensure this, training is highly sought after in this industry by banks and insurance companies.
Infonative has extensive experience creating training for banking and insurance companies. We make sure that the staff are apprised of changing technology, new product offerings and service parameters. For better retention on product and service knowledge, we have quick reference guides that sales staff can use for just-in-time need. Not only that, we also create other related training for banking and insurance services such as:
• Onboarding of New Joiners
• Regulatory Compliance Training
• Product Training
• Customer Service Training
• Product Training
We at Infonative focus on the following critical aspects for the success of our training
Tie soft-skills training to on-the-job situations that they encounter with customers and teach it through scenario based learning
Teach them multiple scenarios to smartly identify chances of fraudulence
Helping staff get required product knowledge and skills in the shortest possible time through bite sized product training or comprehensive product training modules to access anytime anywhere
We at Infonative focus on the following learning strategies for our training
Self-paced learning that staff can take multiple times until they gain mastery and refer later
For increased engagement and motivation, keeping in mind the current generation of millennials who are governed by their obsession with technology and acute shortage of time
For instant content delivery on mobile phones and tablets